Contact:
If you have any problems with your order please contact us and we will do anything we can to make it right.
Phone: 1.404.437.8585 / 1.866.960.9449
Hours: Monday through Friday 8 am. til 6pm. Eastern Time
Email: Customerservice@kchocolat.com
FAQ
Can I ship internationally?
We can ship internationally. We ship via UPS Worldwide, and the cost can range from $100-$250 to ship overseas. To ship to Canada via International Ground the minimum shipping cost is $32. You should also be aware that we cannot guarantee any packages that we ship internationally, for instance if the package gets stuck in customs or melts in transit. Please call us at 1.866.960.9449 for a shipping quote or to place an international order. (This includes Canada!)
Where are the truffles made?
We make the truffles here in our factory in Atlanta. Our Corporate office, factory and warehouse are all located in the same building.
Can you explain the shelf life of your products?
The truffle collections have a shelf life of 14 days. All K Chocolat truffles should be stored at a maximum of 70 degrees and a minimum of 60 degrees for best enjoyment and shelf life. For the best tasting experience, bring truffles to room temperature before indulging. (ideally 67-69 degrees Fahrenheit).
Why is your chocolate so expensive?
We use the finest ingredients and the highest quality chocolate in all of our products. Many of our ingredients are exotic and come from all over the world. For example, we import all the way from Italy for some truffle ingredients. In addition, we do not use any preservatives in our chocolate, only fresh cream, chocolate, and spices and herbs. Our products also require a great deal of care, which is also costly.
For our wedding, instead of our names, can I engrave a quote onto the 2-piece boxes?
Sure! Up to four lines can be engraved onto the side of each box, or three lines and a logo. Anything that fits on the box can be engraved.
Can UPS leave the package without a signature?
It is always up to the discretion of the driver, but you can add a note to the package that requests UPS to leave the package on the first attempt with no signature. If your driver usually leaves your packages without a signature, chances are that he or she will probably leave your package. If your driver usually requires a signature, he or she will probably require a signature with this package as well. Another option is Saturday delivery, which is $35.00 over the cost of ground shipping.
